What if I feel embarrassed to talk to someone about problem gambling?

There is nothing to be embarrassed about — many people around the world have faced this problem and found their way out with help. Write to us via live chat or email (support@77abc-com.cam) — complete confidentiality is maintained. If you prefer, you can start the conversation anonymously before giving your name.

For ages 21+

77abc Responsible Gaming

When gaming goes beyond entertainment, staying aware is the most important thing you can do. 77abc believes that every player's safety and well-being is the top priority.

Age Requirement and Access

All services at 77abc are strictly for adults. Age verification is an essential part of our platform.

For players aged 21 and above only

Under Bangladesh law and our own policy, the minimum age for casino games and sports betting at 77abc is 21. Information provided when opening an account is verified, and accounts belonging to underage users are closed immediately. Our request to parents — use parental controls on your child's device and block their access to our platform.

Tools for Self-Control

77abc gives every player the ability to manage their own gaming habits. The tools below are available at any time from your account settings.

Deposit Limits

Set your own maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately.

Session Time Limits

Set a maximum duration for each gaming session. When the time is up, you will automatically receive a warning and the session will end.

Voluntary Break (Cooling Off)

Temporarily suspend your account for a set number of days. During this time you cannot log in, place bets, or make deposits.

Self-Exclusion

If you need a long-term break, choose self-exclusion. You can close your account for anywhere from 6 months to permanently. This decision cannot be reversed.

Gaming History Review

You can view a complete record of your deposits, bets, and winnings at any time. It is a simple way to understand your own patterns.

Contact Support

To set any limit or break, contact our support team via 24/7 live chat. They will help you quickly and confidentially.

Why Responsible Gaming Matters

Online casino and sports betting is a legitimate form of entertainment, but when it becomes a habit and starts affecting daily life, it is important to be careful. At 77abc we believe every player has the right to make informed decisions. That is why responsible gaming is clearly included in our Terms and Conditions and every member is asked to follow them.

Betting or gaming is never a way to solve financial problems. If you find yourself placing more bets to recover money you have lost, that is a warning sign. Keep a set budget for entertainment gaming and never go beyond that limit.

Build Safe Gaming Habits

Being a responsible player does not mean enjoying it less. In fact, good habits make gaming more enjoyable. Follow a few simple rules:

Set a budget for yourself before you start playing — never spend more than that.
Do not increase your bets out of anger or frustration after a loss.
Never play while under the influence of alcohol or any other substance.
Set a daily time limit for gaming and take regular breaks.
Do not neglect time with family and friends or other activities.
Read bonus terms carefully and keep your expectations realistic.

Under our Privacy Policy, your self-exclusion or limit-setting information is never shared with third parties. Your information is completely safe and confidential.

What Is Problem Gambling

Problem gambling is a condition where betting or gaming starts to harm other areas of a person's life — family, work, financial stability, or mental health. It is a recognised condition and it is possible to recover with the right support.

If you or someone close to you seems to be affected, you can find more detailed information on our FAQ page or contact our support team directly. Asking for help is not a weakness — it takes courage.

Ways to Get Support

Live Chat: 24 hours a day, 7 days a week — in Bengali and English
Email: [email protected]
Open up to a family member or a trusted friend
Seek advice from a professional counsellor or mental health specialist

Remember

Gaming is for entertainment, not income
Money that is lost cannot always be recovered
Playing under the age of 21 is strictly prohibited
Never bet with borrowed money

Warning Signs

If you notice any of the following signs in yourself, stop and seek help.

Urge to play again right after a loss

Repeatedly increasing bets to recover losses is a key sign of problem gambling.

Hiding it from family

Keeping the amount you play or how much you have lost secret from family or friends.

Growing financial pressure

Borrowing money to play or cutting back on essential expenses to fund betting.

Neglecting work or studies

Skipping work, studies, or family responsibilities because of gaming or betting.

Restlessness when unable to play

Feeling intense anxiety or anger when there is no internet or you cannot access the platform.

Impact on sleep and health

Staying up late to play, not eating properly, and withdrawing from social activities.

Where to Get Help

Instead of trying to handle it alone, seek help from the right places. The options below are available to you.

77abc Live Chat Support

At any time, day or night, reach out through our 24/7 live chat support. Our trained team can communicate in Bengali and will immediately help you activate self-exclusion or set limits on your account. All conversations are completely confidential.

Contact by Email

You can also write to us by email instead of live chat: [email protected] — describe your situation and our team will respond in Bengali or English. Requests to close an account or set limits can also be made by email.

Support from Family and Friends

Open up to a trusted family member or friend. Often the support of someone close is the greatest source of strength. Let them know you are looking for help — that is the first step toward changing the situation.

Professional Advice

Speak with a mental health specialist, psychologist, or counsellor. Gambling-related problems are a treatable condition. Various hospitals and mental health service centres across the country offer this kind of counselling.

Responsible Gaming FAQ

Here are answers to some common questions about responsible gaming.

Self-exclusion is a firm decision. Your account cannot be reactivated during the set period. Even after the period ends, reactivation requires contacting our support team and following a specific process — so you can be sure the decision is the right one.

Yes, deposit limits take effect as soon as they are set. Lowering a limit is immediate, but increasing a limit may require a waiting period (cooling period) for your protection.

Every 77abc account is personal and only for use by the registered individual. Keep your password private and avoid saving login details on your device. If you think your account security has been compromised, notify our support team immediately.

During a cooling-off or voluntary break, you cannot place new bets or make deposits, but you can withdraw any balance remaining in your account. If you have questions about this, contact us via live chat.

No. The minimum age to open an account and take part in any game or betting activity at 77abc is 21. Creating an account at age 18, 19, or 20 is not possible. Account verification cannot be completed without proof of age.

There is nothing to be embarrassed about — many people around the world have faced this problem and found their way out with help. Write to us via live chat or email ([email protected]) — complete confidentiality is maintained. If you prefer, you can start the conversation anonymously before giving your name.

Learn more

See our other important pages.