77abc Privacy Policy

Scope of Data Collection

When you create an account on 77abc or at various stages of using the service, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name, date of birth, and National ID number (for age verification)
• Mobile number and email address
• Residential address
• Payment method details — bKash, Nagad, Rocket, Upay, or bank account information
• Account username and password (stored in encrypted form)
• Copies of documents submitted for identity verification

1.2 Automatically Collected Information

• IP address and device identifiers (device ID, operating system, browser type)
• Browsing activity on the site, pages visited, and session duration
• Data collected through cookies and similar tracking technologies
• Transaction history — deposits, withdrawals, and betting activity
• Login time, logout time, and records of failed login attempts

1.3 Information Received from Third Parties

During payment processing, transaction confirmation information may be received from bKash, Nagad, or banks. This information is used solely for the purpose of verifying transactions.

Purpose of Data Use

We use the collected information for the following legitimate purposes:

2.1 Account Management and Service Delivery

• Account registration, verification, and management
• Processing deposits and withdrawals — minimum deposit ৳100, minimum withdrawal ৳500
• Providing access to gaming and betting services
• Providing bonuses and VIP benefits

2.2 Security and Fraud Prevention

• Detecting and preventing suspicious transactions
• Detecting multiple accounts or unauthorised access
• Maintaining cybersecurity measures
• Preventing access by users under 21 years of age

2.3 Compliance with Legal Obligations

Your information may be required to comply with applicable laws, regulations, or lawful directives from authorities. Details are set out in our Terms and Conditions.

2.4 Customer Support

To provide assistance via 24/7 live chat and email, your account and transaction information is accessible in a controlled manner to our support team.

2.5 Service Improvement

Anonymised data may be analysed by reviewing user experience to improve the performance and reliability of the platform.

Data Storage and Retention

Your personal information is stored in encrypted form on secured servers. The retention period is determined based on the following:

• Account and transaction information is maintained for the entire period the account remains active.
• Even after an account is closed or suspended, certain information may be retained for a defined period to meet legal obligations.
• Financial transaction records may be retained for up to five years as required by law.
• After the retention period, data is securely deleted or anonymised.

Data Sharing and Disclosure

77abc does not sell your personal information to third parties. However, certain information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and banking institutions for payment processing. Trusted software providers may also access limited technical data for game operations. Confidentiality agreements are in place with these partners.

4.2 Legal Authorities

It is our legal obligation to provide specific information to government authorities under valid court orders, requests from investigative agencies, or applicable law. In such cases, we supply only the minimum necessary information.

4.3 Business Transfers

In the event of a future change in company ownership or a merger, user information may be transferred. Should this occur, we will notify you in advance.

Cookies and Tracking Technologies

The 77abc website uses cookies. Cookies are small data files stored on your device that help ensure the site functions correctly.

5.1 Types of Cookies

• Essential cookies: Required for login sessions, security tokens, and the core functionality of the site. These cannot be disabled.
• Functional cookies: Used to remember your preferred language, theme, and settings.
• Analytical cookies: Used to analyse site traffic and user behaviour. Anonymous data is collected.

5.2 Cookie Controls

You can block or delete non-essential cookies from your browser settings. However, disabling certain cookies may cause some site features to not work properly.

Data Security Measures

To ensure the security of your information, 77abc maintains both technical and administrative safeguards:

• Protection of data in transit via SSL encryption
• Stored data kept in encrypted form
• Staff access to data restricted on a need-to-know basis
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• A rapid response plan in the event of a data breach

However, no information transmitted over the internet is completely secure. We make every effort, but we cannot guarantee 100% protection against cyberattacks or unauthorised access.

User Rights

As a 77abc user, you have the following rights regarding your own information:

7.1 Right to Access

You may submit a request to find out what information we hold about you. After verification, the information will be provided within the specified timeframe.

7.2 Right to Correction

If your account contains incorrect or incomplete information, you may request a correction. The correction will be applied after a security check.

7.3 Right to Close Your Account

You may request permanent closure of your account. However, certain information may be retained for a defined period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or notifications, you can opt out via account settings or by contacting our support team. Important service-related messages cannot be turned off.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email. The applicable action will be taken after your request is verified. Details on rights and restriction requests related to responsible gaming can be found on the Responsible Gaming page.

Protection of Minors

77abc services are strictly for adults — no one under 21 years of age may use our platform. Age verification is mandatory at account registration.

We do not knowingly collect or process any information from persons under 21. If we become aware of any such instance, the relevant account will be closed immediately and the information deleted.

International Data Transfers

77abc operates an international platform, so in some cases your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that applicable data protection standards are followed and that appropriate agreements are in place with partner organisations.

Changes to the Policy

77abc reserves the right to update this Privacy Policy from time to time. Changes will be published on this page, and for significant changes, a notification will be sent to your registered email or mobile number.

Continued use of the platform after any changes will be taken to mean that you have accepted the revised policy. We therefore recommend reviewing this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team:

• Live chat: available 24/7 from any page on the site
• Email: [email protected]

Our privacy team provides support in both Bengali and English. For general information about 77abc, visit the About Us page.